Confessions of a legal drug dealer..

Confessions of a Legal Drug Dealer Category: Blogging
So I by day lead our pharmacy and the thing you see and deal with on a daily basis are NOT by any means easy.
1. We of course have the pseudoephedrine problem, my thought is, IF the DEA and task force know that these sales are mainly to make methamphetamines, why are we required to sell it? Would it not be easier to add a harder step in order to obtain this drug needed to make meth? Why not return it to a prescription only drug? Or have some sort of counseling required to buy it. Of course we have to ID each person buying the medication and write the sale in a book for the DEA but all the people who are buying it for drug use do is obtaion alternate IDs when they have reached thier max, making it harder for the people who really need the drugs to get them.
2. In our pharmacy, it is placed in a part of town where our customers need more attention than most. However it is harder for new employees to understand and much harder to train them, which in turn causes mistakes that are hard to explain to people who have no knowledge of what is going on behind the counter.
3. There is more to filling a script than just pouring pills into a bottle. We have to scan each prescription in, input the drug and directions, pull the drug and physically count each pill, label a bottle, bill insurance, and pass it to a pharmacist to check. That is a perfect fill, which happens only every other fill.
4. I can not change you co-pay, I send an electronic claim to insurance and they send me how much to charge you, so no matter how loud you yell, I can not change that. I can however try to find you a better price, via price matches and discount cards, none of which I would want to do when you stand there yelling about things I can not help.
5. It is not my resposibility to KNOW you ran out of medication, when you see you are getting low, call us, don't wait until 8:45 to let us know you are out and going to die and expect us to drop everything, because you waited until the last second. We will do everything in our power to help you, so please bear with us and try to be kind.
6. I can not help nor can I explain why someone else made a mistake, all I can do is correct it and apologize, screaming, yelling , calling me stupid or racist, will not make anything better. My advice, keep your blood pressure down and let me help you.
7. Some insurances suck, I can not help that, I can however suggest a new plan that may work better for you or try to obtain a PA that can help you get your meds.
8. We do have new people and although it is not rocket science it is our job to make sure you get the right dose and the right medication and you have the right directions, so with all of the codes, and drugs, and different insurances, the training process takes a longer time.
9. I am proud of my job because I know I am able to help so many people everyday and that is the most fulfilling part of my job. When a persons meds cost 500 dollars and I can get it covered by a PA with a 20 dollar co-pay.
10. My lesson being, until you have been in this setting, try to be more understanding to what goes on behind the scences. I promise as long as I can I will help you in anyway possible.