When Calling Directory Assistance..

1. I did NOT put the call center in Alabama, I only chose to work at a call center in Alabama to help you in directing your calls, SO bitching at me from NewYork or California will not make the call center move.
2. No!! I do NOT know the name of the store on the corner of Broadway and 11th street . (Remember I am in Alabama) (see 1)
3. Yelling into the automated system does not get you any faster service or get your point across any clearer. The only thing you accomplish is hurting my ears.
4. Cursing, Singing, Laughing, Whispering and all the other "cool" stuff people say and do while the automation is playing, can be heard by the operator. You do not sound cool or macho, only annoying and slightly ignorant.
5. I am NOT a freaking psychic therefore I can not read your mind. However I am a directory assistance operator so maybe we can find a psychic in your town and they can tell you what it is you need!
6. I am sorry you can not spell the name of the city you live in, but honestly if you live there and can not spell it, do you really expect me to? And yelling at me because you do not know the name of the town OR the business you are looking for doesn't help anything. (See 5)
7. I did not make the database or add or remove any numbers. I can only search the database using the information YOU provide. If you feel a number is missing or wrong.. call the phone company, after all they are the ones who list the numbers not the operator.
8. Yelling OPERATOR will not get you to an operator any faster. So just calm down and one will be with you shortly. (and will be a lot happier if you have not busted her ear drum by yelling operator 20x's)
9. If you have a phonebook... uhmm USE IT. Yelling "I'll just check the phone book" does not in anyway hurt me only makes you look lazy for not looking there first. (If its not in directory assistance.. its not in the phonebook)
10. I LOVE my job and only a handful of the hundreds of people I talk to daily are rude and it is those hundreds that are nice, patient and sensible that make my job fun and worthwhile!
THANKS TO EVERYONE THAT ARE NICE TO OTHERS EVEN WHEN THEY CAN NOT SEE THEM OR HAVE TO BE POLITE! IT IS PEOPLE LIKE YOU WHO MAKE A DIFFERENCE!
Rant over! Moral being.. be nice, you never know who is on the other end of the the phone and operators can only work with what they are given! :-)
Love,
Karen